Technical Service
Sustainable Solutions for Reliable Production
SEMA Service Solutions
Ensure availability. Avoid downtime. Support machines throughout their lifecycle.
SEMA Service supports operators of SEMA machines during ongoing production – from technical support in the event of a fault to spare parts, inspection and maintenance, retrofit, modifications and long-term service agreements.
Our goal: clear service channels, targeted technical support and stable, predictable machine operation.
> LOGIN SERVICE PORTAL (Customers)
> CONTACT SERVICE TEAM (General)
New central access point: SEMA Service Portal
The SEMA Service Portal is the central access point for service requests, fault reports, spare parts inquiries and maintenance topics.
Service cases can be recorded in a structured way, supplemented with the relevant machine information and routed directly to the appropriate service contacts.
Customer benefits
- submit service requests centrally
- report faults and hotline cases in a structured way
- enter spare parts and maintenance inquiries easily
- track ticket status and progress
- access FAQs, service information and instructions
The portal is already available. Access is set up individually according to customer structure, contacts and production sites.
> SET UP ACCESS (Customers)
Note: The portal is available around the clock. Technical processing is carried out according to the agreed service hours and service levels.
Service on request
For existing machines, ongoing production and specific service cases, SEMA provides technical support on request.
Technical Service
- fault analysis and technical support
- remote support, where technically possible
- repair and service assignments
- preventive or required inspection
- maintenance by arrangement
- production support
- operator and maintenance training
Spare Parts & Materials
- spare parts inquiries and technical identification
- offers for individual spare parts or components
- project-specific spare parts packages
- support for critical spare parts topics
Retrofit, Modifications & Upgrades
- technical assessment of existing machines
- modifications and extensions depending on project scope
- upgrades of functions, components or automation solutions
- retrofit projects at SEMA or on site
> SERVICE PORTAL REQUEST (Customers)
> CONTACT SERVICE TEAM (General)
Service agreements for planned support
For customers with regular service requirements, SEMA develops individual service agreements.
Depending on the machine, production environment and requirements, different priorities can be combined:
- support availability and response times
- preventive inspection and condition assessment
- spare parts and maintenance topics
- machine data and DAISY modules
- prioritized service support
The final setup is tailored to the machine, location, utilization and technical requirements.
> REQUEST MAINTENANCE AGREEMENT
Make machine data usable with SEMA DAISY
SEMA DAISY makes machine data available for service, analysis and operation.
Depending on the system configuration, DAISY supports:
- overview of machine status and key figures
- analysis of messages and process data
- maintenance recommendations and planning
- faster access to relevant service information
- evaluation of OEE, performance and energy indicators
Technical compatibility with the machine control system and the corresponding connection are required.
> LOGIN SEMA DAISY (Customers)
> REQUEST SEMA DAISY (Customers)
Consider service from the start of a new project
At SEMA, service does not start only after commissioning.
Relevant service and spare parts concepts can already be considered during a new machine project:
- spare parts packages at project start
- maintenance and inspection planning
- DAISY integration
- training and production support
- suitable service agreement for ongoing operation
This helps turn a machine project into predictable machine operation from the very beginning.
Direct contact with SEMA Service
Whether it is a fault report, spare parts inquiry, maintenance planning, retrofit or service agreement: the SEMA Service team supports you in defining the right next step.
